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How ace81 Protects Your Personal Data

Your personal data belongs to you, and we take that seriously at ace81.

Data collected only as neededEncrypted account storageYour rights, clearly statedTouch 'n Go & GrabPay data handled securelyContact us any time to request changes

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What This Policy Covers and Where It Applies

ace81 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data ace81 processes when you access our platform, create an account, make a deposit, or reach out to our support team. We collect information such as your name, contact details, device identifiers, and transaction records linked to payment methods including

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Touch 'n Go, GrabPay, Boost dan FPX. Data is processed to operate your account, process withdrawals, and keep the platform secure. We do not sell your data to third parties. Access to and use of ace81 depends on local law and is available only where local
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law permits. If you are in a region where our services are not permitted, this policy still governs any data we may have collected prior to you discontinuing use.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you want to access, correct, or delete your personal data, our privacy team is the right first stop.

CARA KAMI MENGURUSKAN DATA

Six Ways We Handle Your Data Responsibly

From the moment you create an account to the day you close it, ace81 applies consistent data-handling practices.

Data Collection

We collect only what is necessary: registration details, device type, session timestamps, and transaction records tied to Touch 'n Go…

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are navigated.

Account Security

Passwords are hashed and never stored in plain text. Account access is protected by two-step verification, and any login from…

Data Retention

We retain account and transaction data for as long as your account is active and for a legally required period…

Your Rights

You may request a copy of your data, ask us to correct inaccuracies, restrict processing, or request deletion.

Third-Party Sharing

We share data only with payment processors such as Touch 'n Go and GrabPay, and with game studios whose titles…

Your Privacy Questions, Answered

These are the questions we receive most often about how ace81 handles personal data. If your question is not covered here, our support team can help you directly through live chat or email.

We collect your name, email address, phone number, date of birth, and the payment method you use — such as Touch 'n Go, GrabPay, Boost or FPX. Device and session data is also logged for security purposes.

Send a subject access request to our privacy inbox at ace81.vip or use live chat. Include your registered email so we can verify your identity. We aim to deliver your data within five working days of verification.

Yes. You can request deletion at any time. We will remove your data from active systems once any legally required retention period has passed. Requests submitted via live chat are logged and tracked to completion.

Data may be processed by payment providers and game studios who operate internationally. All such partners are required to maintain data-protection standards equivalent to those we apply ourselves at ace81.

Passwords are stored using one-way hashing. Two-step verification is available on all accounts. Any login from a new device triggers an email alert. Transaction data linked to GrabPay or FPX is encrypted in transit.

We retain data for the period required under applicable law following account closure. After that window closes, records are deleted using secure removal procedures. You may ask us to confirm when deletion is complete.

Contact our privacy team via live chat or the email address on ace81.vip. If you are not satisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction where local law permits.

How ace81 Protects Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Handle Your Data Responsibly

Data Collection

Cookie Usage

Account Security

Data Retention

Your Rights

Third-Party Sharing

Your Privacy Questions, Answered

01 What personal data does ace81 collect when I open an account?

02 How do I request a copy of the data ace81 holds about me?

03 Can I ask ace81 to delete my personal data?

04 Does ace81 share my data with third parties outside Malaysia?

05 How does ace81 keep my account data secure?

06 How long does ace81 keep my data after I close my account?

07 Who do I contact if I believe my data has been handled incorrectly?

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